FREQUENTLY ASKED QUESTIONS
At Kumari Trade Mart, we strive to provide accurate representations of our products through high-quality images and detailed descriptions. However, please keep in mind the following:
- Variations in Appearance: While we make every effort to ensure that the product images displayed on our website are a true reflection of the actual items, slight variations may occur due to factors such as lighting, screen resolution, and the natural characteristics of handmade or locally sourced products.
Product Descriptions: Alongside product images, we provide comprehensive descriptions that include details about materials, dimensions, and other relevant information. We encourage you to read these descriptions carefully to understand what you are purchasing.
Quality Assurance: We are committed to delivering high-quality products. If you receive an item that does not meet your expectations or differs significantly from what was displayed, please contact our customer service team. We will work with you to address your concerns and ensure your satisfaction.
Customer Support: Your satisfaction is our priority. If you have any questions regarding a product or its representation on our site, feel free to reach out to us. Our dedicated customer support team is here to assist you.
By shopping with Kumari Trade Mart, you can trust that we aim for transparency and quality in every product we offer. Thank you for choosing us for your shopping needs!
At Kumari Trade Mart, we ensure that you have easy access to your sales receipts for all your purchases. Here’s how you can view your sales receipt:
Login to Your Account: Start by logging into your account on our website using your registered email and password.
Navigate to Order History: Once logged in, go to the "My Account" section, where you will find an option for "Order History" or "My Orders."
Select the Order: In the Order History section, you will see a list of all your past orders. Click on the specific order for which you would like to view the receipt.
View Receipt: After selecting the order, you will find details including the order summary and a downloadable or printable version of your sales receipt.
If you have any trouble accessing your sales receipt or if you need further assistance, please feel free to contact our customer support team at info@kumaritrademart.com. We are here to help! Thank you for shopping with Kumari Trade Mart!
At Kumari Trade Mart, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the steps outlined below:
Return Window: You can return items within 15 days from the date of delivery. Please ensure that the item is in its original condition and packaging.
Contact Us: To initiate a return, contact our customer support team by emailing us at info@kumaritrademart.com. Provide your order details and specify that you would like to return an item.
Prepare Your Return: Securely package the item you wish to return along with any original tags, certificates, and the invoice or a copy of it. Ensure that the product is in its original condition, unused, and undamaged.
Schedule a Pickup: Once your return request is confirmed, our customer care team will arrange for a pickup of the item from your address.
Quality Check: After we receive the returned item, it will go through a quality control process. Please note that we cannot process returns for items that have been customized, used, altered, or damaged.
Refund Process: If your return is approved, we will process your refund within 1-2 business days. The refund will be issued to the original payment method used during the purchase.
If you have any questions or need further assistance regarding your return, please do not hesitate to reach out to our customer support team. We are here to help! Thank you for choosing Kumari Trade Mart!
At Kumari Trade Mart, we understand the disappointment of finding that a desired item is out of stock. We make every effort to replenish our inventory as quickly as possible. Here's what you should know:
Restock Frequency: We regularly monitor our stock levels and work closely with our suppliers to restock popular items. The frequency of restocking depends on product availability, demand, and supplier schedules.
Stay Updated: To stay informed about restocks, we recommend the following:
Sign Up for Notifications: On the product page of the out-of-stock item, there may be an option to sign up for email notifications. By signing up, you'll receive an email as soon as the product is back in stock.
Check Back Regularly: Visit our website frequently, as restocks can happen at any time.
Contact Customer Support: You can contact our customer support team to inquire about the estimated restock date for a specific item. We're always happy to provide updates and assist you.
Kumari Trade Mart comes with a dedicated team to drive a world-class customer’s support. We will Add Daily new service offer and improving support system for fast support.
Alternative Recommendations: If a product is permanently out of stock, our customer support team can often recommend similar products that may meet your needs.
We appreciate your patience and understanding. At Kumari Trade Mart, we are committed to providing you with a wide selection of high-quality products and strive to keep your favorites in stock. Thank you for shopping with us!
At Kumari Trade Mart, we offer flexible shipping options to ensure your orders reach you conveniently. Here’s what you need to know about shipping your order:
Shipping Locations: We ship orders to various locations across India. During the checkout process, you will be prompted to enter your shipping address. Please ensure that the address is accurate to avoid any delays in delivery.
Delivery Options: Depending on your location, we provide different delivery options, including standard and expedited shipping. You can select your preferred shipping method at checkout.
Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment until it arrives at your designated address.
Shipping Charges: Shipping costs may vary based on the weight of the items and your location. You will see the applicable shipping charges during the checkout process before finalizing your order.
Customer Support: If you have any questions regarding shipping or need assistance with your order, please feel free to contact our customer support team at info@kumaritrademart.com. We are here to help!
Thank you for choosing Kumari Trade Mart! We look forward to delivering your favorite Kanniyakumari native products right to your doorstep.
Email Address : info@kumaritrademart.com